Which tracking tools do you work with?

We plug into the one you already use: Jira, GitHub or Linear. We don't force a tool change; we join your flow with full traceability on every issue.

How do you prioritise defects?

By severity and impact: first what blocks users or puts the business at risk, then the cosmetic. Every bug is triaged, assigned and tracked in real time until it's resolved.

What's the difference between severity and priority?

Severity measures how much damage the defect does; priority, when it should be fixed. A serious fault in a rarely-used feature can be high severity and low priority, and vice versa. Telling them apart stops you fighting fires that aren't burning.

Do you verify that the fix actually works?

Yes. No bug closes without a re-test: we reproduce the original case against the fix to confirm it's resolved and hasn't broken anything nearby. Only then does it move to closed.

Do you help stop the same bugs recurring?

Yes. With defect reports and metrics we analyse recurrence and trends, so we attack root causes instead of patching the same class of fault over and over.

Servicio · Defect lifecycle

Error tracking (Bug tracking)

Every bug your users report enters a clear flow: it's detected, prioritized, assigned and resolved. Nothing is lost, nothing is left half-done: from issue to closure, with full traceability.

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01 / The service

What is bug tracking?

Bug tracking (or error tracking) is the process of managing the lifecycle of every defect: from the moment it's reported until it's closed. Each issue is logged, prioritized, assigned to someone and followed through to its resolution.

It's not just a list of errors: it's an orderly flow that keeps bugs from getting lost, duplicated or forgotten. You always know what's broken, who's fixing it and when it will be resolved.

02 / Why it matters

Why an untracked bug is a bug that comes back

A defect reported by email or chat gets lost within hours. Without an error-tracking system, the same bugs are reported twice, critical ones mix with minor ones and nobody knows the real state of the product. Good tracking turns the chaos of issues into a prioritized, actionable queue.

of bugs traced

0×

faster to reproduce

triage of new bugs

With orderly bug tracking, 100% of bugs are traced, reproduced up to 3× faster, and new defects are triaged within 24 hours, from the moment they're reported until they're verified closed.

03 / Benefits

What you gain with an orderly queue

Before

Without bug tracking

✕Bugs reported by chat that get lost

✕Duplicates and confused priorities

✕Nobody knows the real state of the product

✕Defects that reappear with no record

With OteroQA✓ 4/4

What you gain with an orderly queue

✓

Every bug with its record and status

Steps to reproduce, environment, screenshots and owner. All in one place and always traceable.

✓

Priority by real impact

The critical gets handled first. We classify by severity and frequency, not by who shouts loudest.

✓

Product status at a glance

You always know what's open, in progress or resolved, and since when.

✓

Fixed, and it doesn't come back

Every closed bug leaves a trail and, if applicable, a regression case so it doesn't reappear.

04 / How we work

Our process, step by step

▸oteroqa · issue flow

00:00.00/5

Logging and reproduction

running

We document each bug with steps, environment and evidence so it's reproducible from minute one.

Triage and prioritization

queued

We classify by severity and impact and decide what gets fixed first.

Assignment and tracking

queued

Each issue has an owner and a status. We follow it until it's resolved.

Fix verification

queued

When the team marks a bug as resolved, we revalidate it before considering it closed.

Closure and prevention

queued

We close with traceability and, when useful, add a regression case so it doesn't come back.

running pipeline…running

05 / Why choose us

Order in the chaos of issues

We're an ISTQB®-certified team that manages your bugs inside your tools (Jira, GitHub, Linear) without friction. We don't just report: we reproduce, prioritize and verify, so your team spends its time fixing, not organizing.

ISTQB® certifiedJira · GitHub · LinearFull traceabilityES / EN support

06 / What's included

What the service includes

✓Defect logging and reproduction

✓Triage and prioritization by severity

✓Complete record with evidence

✓Real-time status tracking

✓Fix verification (re-test)

✓Integration with Jira, GitHub and Linear

08 / Frequently asked questions

Frequently asked questions

One a developer can reproduce without asking again: exact steps, expected vs. actual result, environment, evidence (screenshot, log or video) and severity. A well-reported bug gets fixed far sooner than one described in a single sentence.

09 / Keep reading

Articles about this service

Regression Testing: What It Is and Why It's Key to Your Software's StabilityDiscover what regression testing is, when to apply it, and how it helps maintain the stability and quality of your software after every change.

Bug tracking: the key to quality, bug-free softwareDiscover how a good bug tracking system improves software quality, optimizes processes and reduces bugs.

What is QA, QC and QE in Software Testing?Differentiate between QA, QC and QE. Understand their crucial roles in software testing to ensure final product quality.

Updated: 9 July 2026

Let's start

Request a quote for your bug tracking

Tell us about your product and how you handle issues today. We reply in under 24h, in Spanish or English, with a tailored proposal.

✉contact@oteroqa.com ☎+34 614 247 900